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Course Requirements
Am I eligible
for this course?
The Course
How many hours does
the course take to complete?
Is there a time limit to complete
the course?
Do I need to save my work?
Course Completion
What is the course
completion policy?
How long is the final exam?
What if I fail the final exam?
How long does it take for my
certificate to be delivered and what delivery options do I have?
What if I’ve lost my
certificate or need another copy?
Payment Options
What is the cost of
the course and what methods of payment are accepted?
Is it secure to send my credit
card information over the Internet?
Technical Issues
Can I take the course
from various locations and computers?
Can I take this course with the
AOL ® browser?
Do I need to use a PC? What if I
have a Macintosh?
What happens if I have technical
difficulties or the system malfunctions during the course?
What happens if I get disconnected
from the Internet?
Do I need to have sound on my
computer to take these classes?
How do I get a username or password?
What do I use it for? What should I do if I forget it?
The pages on your site are not
loading, what do I do?
Q: Am I eligible
for this course?
A: You may take this course once every 2 years
for an insurance discount. However, to dismiss a ticket you must get
approval from the court your ticket was issued from. [Return]
Q: How many hours does the
course take to complete?
A: Typical courses are usually 4-6 hours in length
and can vary from state to state. You can start and stop the course as
much as you would like to. [Return]
Q: Is there a time limit to
complete the course?
A: You must complete the course within 180 days
of registration. If you have not successfully completed the course within
180 days, you will be terminated without notice and will not be eligible
for a refund. [Return]
Q: Do I need to save my work?
A: Your information is automatically saved. You
must finish each chapter’s quiz in order to receive credit for
that chapter. Simply log in using your driver's license and password.
We automatically keep track of the course work completed, so the next
time you log in, you can pick up where you left off. [Return]
Q: What is the course
completion policy?
A: After you complete the final exam your certificate
will be mailed. Certificates are mailed Monday – Friday. You must
complete the course by 10AM to have the certificate sent the same day.
[Return]
Q: How long is the final
exam?
A: The final exam is 20 questions in length. [Return]
Q: What if I fail the final
exam?
A: You will be allowed 2 more opportunities to
take the course, then you need to take the course over again. [Return]
Q: How long does it take
for my certificate to be delivered and what delivery options do I have?
A: Your course tuition includes regular mailing
of your certificate. Certificates are mailed daily from Austin. We ask
you to allow 5-7 business days for delivery. For your convenience, we
also offer other delivery options for an additional cost. Next day delivery
costs an additional $25.00. Second day delivery is $15.00. Saturday morning
delivery is $35.00. If you live in a rural area, delivery delays may
occur. [Return]
Q: What if I’ve lost
my certificate or need another copy?
A: You may contact a customer support representative
at 800-442-1149 to request a certificate reprint if you have lost your
certificate or if it contains incorrect information. [Return]
Q: What is the cost of the
course and what methods of payment are accepted?
A: The cost of each course is located in the course
catalog. You may pay using all major credit cards (Visa ®, MasterCard ®,
Discover ® or American Express ®) or Telecheck ®. [Return]
Q: Is it secure to send
my credit card information over the Internet?
A: Yes, 360training uses a secure Web site to process
all monetary transactions. [Return]
Q: Can I take the course
from various locations and computers?
A: The courses are available to you from any computer
that has Internet access. [Return]
Q: Can I take this course with
the AOL ® browser?
A: You can take the course with any browser of
your choosing, although 360training does not support the AOL ® browser.
This means our technical support team is not able to help you in the
event of a problem while taking a course with the AOL ® browser.
We do suggest that you use another browser while signed on with AOL ®.
To do this, log in to AOL ® and minimize the program. While still
connected to the Internet, click on the START button in the lower left-hand
corner of your screen. Click PROGRAMS, and then click INTERNET EXPLORER ®.
The program icon will have a blue "e." [Return]
Q: Do I need to use a PC? What
if I have a Macintosh?
A: If you have a MAC ®, then you can still
sign on to take any of our classes. Many of our customers have taken
their courses on MACs ® and had no problems whatsoever. However,
be aware that our technical support team may be unable to assist you
should you encounter technical difficulties. They do not have MACs ® and,
therefore, may be unable to replicate any problem you may encounter.
If you have a MAC ®, then you will need the latest version of Internet
Explorer ®, as well as the latest version of the Macromedia Flash
Player ®. [Return]
Q: What happens if I have
technical difficulties or the system malfunctions during the course?
A: If you experience any problem while taking the
course, then please call 1-800-442-1149 or e-mail support@360training.com for
assistance. 360training provides customer service 24 hours a day seven
days a week. [Return]
Q: What happens if I get
disconnected from the Internet?
A: If you get disconnected from the Internet, then
you will need to log back into your account. If this happens, then you
will be returned to the beginning of the lesson that you were working
on when you were disconnected. [Return]
Q: Do I need to have sound on
my computer to take these classes?
A: While sound is another feature of our courses,
it is not necessary for a customer to have sound in order to learn the
course material or complete the course. All information played in audio
is also displayed in text by the course player. [Return]
Q: How do I get a username or
password? What do I use it for? What should I do if I forget it?
A: The username and password is selected by the
student. It should be something that you can easily remember. We suggest
using your e-mail address. You will use the same username and password
each time you attempt to log in to the virtual university page to access
your course. This information is entered in the returning students section
on the homepage of the virtual university. If you forget your password,
then you can call 800-442-1149 to request it. [Return]
Q: The pages on your site are
not loading, what do I do?
A: Call customer support at 1-800-442-1149 [Return]
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